SHIPPING & DELIVERY
SHIPPING
What countries does Lucien Moreno ship to?
We ship to all EU countries, the United Kingdom, and select international destinations. For a full list of available shipping destinations, please proceed to checkout where all options will be displayed.
Is shipping free?
We offer free standard shipping on all orders within the European Union. For orders outside the EU, shipping costs are calculated at checkout based on your location.
Do you offer priority shipping?
Yes, express shipping is available at checkout for an additional fee. Express orders are typically delivered within 1–3 business days depending on your location.
Will I receive tracking information?
Absolutely. Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your shipment in real time.
DELIVERY
How long does delivery take?
Standard delivery within the EU takes 6–9 business days. International orders may take 7–14 business days depending on customs processing.
Are customs duties or import taxes included?
Orders within the EU include all applicable taxes. For international orders, customs duties and import taxes are the responsibility of the recipient and are not included in the order total.
Why has my order not arrived yet?
If your order has not arrived within the estimated delivery window, please check your tracking information first. If the issue persists, contact our customer support team and we will investigate immediately.
What happens if my package is lost or undeliverable?
In the rare event that a package is lost or returned as undeliverable, we will arrange a full replacement or refund at no additional cost to you. Please contact our support team so we can resolve this promptly.